Toward Establishing Trust in Adaptive Agents
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Citation: Alyssa Glass,Deborah L. McGuinness,Michael Wolverton. (2008) Toward Establishing Trust in Adaptive Agents. In Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008), January,2008.
| Publication inproceedings ( Edit ) | |
| type | InProceedings |
| bibtype | inproceedings |
| Bibtex basics | |
| author | Alyssa Glass;Deborah L. McGuinness;Michael Wolverton |
| title | Toward Establishing Trust in Adaptive Agents |
| booktitle | Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) |
| address | Canary Islands, Spain |
| year | 2008 |
| month | January |
| Bibtex more | |
| Access Paper | |
| abstract | As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users. |
| KSL Technical Report ID: KSL-07-04 |
Facts about Toward Establishing Trust in Adaptive AgentsRDF feed
| Abstract | As adaptive agents become more complex and … As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users. ity of trust concerns identified by users. |
| Address | Canary Islands, Spain + |
| Author | Alyssa Glass +, Deborah L. McGuinness +, and Michael Wolverton + |
| Bibtype | inproceedings + |
| Booktitle | Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) + |
| Has author | Alyssa Glass +, Deborah L. McGuinness +, and Michael Wolverton + |
| Has identifier | TW-2008-14 +, and KSL-07-04 + |
| Has publishing details | January,2008 + |
| Has title | Toward Establishing Trust in Adaptive Agents + |
| Has tr id | TW-2008-14 + |
| Has where published | Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) + |
| Has year | 2008 + |
| Ksl tr id | KSL-07-04 + |
| Month | January + |
| Process note | NO + |
| Title | Toward Establishing Trust in Adaptive Agents + |
| Year | 2008 + |
