Summarizing email conversations with clue words

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\begin{bibtex} @inproceedings{DBLP:conf/www/CareniniNZ07, title={Summarizing email conversations with clue words}, pages={91-100}, year={2007}, crossref={DBLP:conf/www/2007}, booktitle={WWW}, ee={http://doi.acm.org/10.1145/1242572.1242586}, url={http://www.informatik.uni-trier.de/~ley/db/conf/www/www2007.html#CareniniNZ07}, author={Giuseppe Carenini and Raymond T. Ng and Xiaodong Zhou} }\end{bibtex}

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