]> 2012-02-10T22:16:21-05:00 Toward Establishing Trust in Adaptive Agents As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users. inproceedings January,2008 Toward Establishing Trust in Adaptive Agents TW-2008-14 Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) 2008 Toward Establishing Trust in Adaptive Agents 2008 Year Title NO Process note January Month Ksl tr id Has year Has where published Has tr id Has title Has publishing details Has identifier Has author Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) Booktitle Bibtype Michael Wolverton Deborah L. McGuinness Alyssa Glass Author Canary Islands, Spain Address Abstract KSL Technical Report Publication InProceedings TW Technical Report