TW-2008-14 +, KSL-07-04 + redirect page
Toward Establishing Trust in Adaptive Agents + Has identifier
Toward Establishing Trust in Adaptive Agents + Ksl tr id
| Toward Establishing Trust in Adaptive Agents |
Bibtype
inproceedings
Has publishing details
January,2008
Has title
Toward Establishing Trust in Adaptive Agents
Has tr id
TW-2008-14
Has where published
Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008)
Has year
2008
Title
Toward Establishing Trust in Adaptive Agents
Year
2008
Abstract
As adaptive agents become more complex and … As adaptive agents become more complex and take increasing autonomy in their user's lives, it becomes more important for users to trust and understand these agents. Little work has been done, however, to study what factors influence the level of trust users are willing to place in these agents. Without trust in the actions and results produced by these agents, their use and adoption as trusted assistants and partners will be severely limited. We present the results of a study among test users of CALO, one such complex adaptive agent system, to investigate themes surrounding trust and understandability. We identify and discuss eight major themes that significantly impact user trust in complex systems. We further provide guidelines for the design of trustable adaptive agents. Based on our analysis of these results, we conclude that the availability of explanation capabilities in these agents can address the majority of trust concerns identified by users. ity of trust concerns identified by users.
Address
Canary Islands, Spain +
Author
Alyssa Glass +, Deborah L. McGuinness +, Michael Wolverton +
Booktitle
Proceedings of the 2008 International Conference on Intelligent User Interfaces (IUI2008) +
Has author
Alyssa Glass +, Deborah L. McGuinness +, Michael Wolverton +
Has identifier
Toward Establishing Trust in Adaptive Agents +, Toward Establishing Trust in Adaptive Agents +
Ksl tr id
Toward Establishing Trust in Adaptive Agents +
Month
January +
Process note
NO +
Categories InProceedings +, KSL Technical Report +, Publication +, TW Technical Report +
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