Software Tools for a Process Handbook

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\begin{bibtex} @article{DBLP:journals/debu/BernsteinDMQ95, 

 author    = {Abraham Bernstein and
              Chrysanthos Dellarocas and
              Thomas W. Malone and
              John Quimby},
 title     = {Software Tools for a Process Handbook},
 journal   = {IEEE Data Eng. Bull.},
 volume    = {18},
 number    = {1},
 year      = {1995},
 pages     = {41-48},
 ee        = {db/journals/debu/BernsteinDMQ95.html},
 bibsource = {DBLP, http://dblp.uni-trier.de}

}

\end{bibtex}

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