Ontology-Based Process Modeling Using eTOM and ITIL
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\begin{bibtex}
@inproceedings{DBLP:conf/ifip8/ShangguanGZ07,
author = {Zhenning Shangguan and
Zhipeng Gao and
Kai Zhu},
title = {Ontology-Based Process Modeling Using eTOM and ITIL},
booktitle = {CONFENIS (2)},
year = {2007},
pages = {1001-1010},
ee = {http://dx.doi.org/10.1007/978-0-387-76312-5_24},
crossref = {DBLP:conf/ifip8/2007-2},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
\end{bibtex}
