Knowledge engineering from frontline support to preliminary design

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\begin{bibtex} @inproceedings{DBLP:conf/doceng/WongCWS06,

 author    = {Sylvia C. Wong and
              Richard M. Crowder and
              Gary B. Wills and
              Nigel R. Shadbolt},
 title     = {Knowledge engineering from frontline support to preliminary
              design},
 booktitle = {ACM Symposium on Document Engineering},
 year      = {2006},
 pages     = {44-52},
 ee        = {http://doi.acm.org/10.1145/1166160.1166176},
 crossref  = {DBLP:conf/doceng/2006},
 bibsource = {DBLP, http://dblp.uni-trier.de}

}

\end{bibtex}