A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic

(Redirected from KSL-92-52)

Citation: Suzanne Backen Henry and J. G. Schreiner and David Borchelt and Mark A. Musen. (1992) A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic. In KSL-92-52, 1992.

Publication techreport ( Edit )
type	Technical Report
bibtype	techreport
Bibtex basics
author	Suzanne Backen Henry and J. G. Schreiner and David Borchelt and Mark A. Musen
title	A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic
number	KSL-92-52
institution	Knowledge Systems, AI Laboratory
year	1992
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abstract	This study describes the complexity of the telephone-triage task in a community-based AIDS clinic. We identify deficiencies related to the data management for and documentation of the telephone-triage encounter, including inaccessibility of the medical record and failure to document required data elements. Our needs analysis suggest five design criteria for a computer-based system that assists nurses with the telephone-triage task: (1) online accessibility of the medical record, (2) ability to move among modules of the medical record and the triage-encounter module, (3) ease of data entry, (4) compliance with standards for documentation, and (5) notification of the primary-care physician in an appropriate and timely manner.

KSL Technical Report ID: KSL-92-52

Abstract	This study describes the complexity of the … This study describes the complexity of the telephone-triage task in a community-based AIDS clinic. We identify deficiencies related to the data management for and documentation of the telephone-triage encounter, including inaccessibility of the medical record and failure to document required data elements. Our needs analysis suggest five design criteria for a computer-based system that assists nurses with the telephone-triage task: (1) online accessibility of the medical record, (2) ability to move among modules of the medical record and the triage-encounter module, (3) ease of data entry, (4) compliance with standards for documentation, and (5) notification of the primary-care physician in an appropriate and timely manner. ician in an appropriate and timely manner.
Author	Suzanne Backen Henry and J. G. Schreiner and David Borchelt and Mark A. Musen +
Bibtype	techreport +
Has author	Suzanne Backen Henry and J. G. Schreiner and David Borchelt and Mark A. Musen +
Has identifier	KSL-92-52 +
Has publishing details	1992 +
Has title	A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic +
Has where published	KSL-92-52 +
Has year	1992 +
Institution	Knowledge Systems, AI Laboratory +
Ksl tr id	KSL-92-52 +
Number	KSL-92-52 +
Process note	YES +
Title	A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic +
Year	1992 +