Improving User Experience through Rule-based Service Customization

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\begin{bibtex} @article{DBLP:journals/ijcis/HullKLPSVV05,

 author    = {Richard Hull and
              Bharat Kumar and
              Daniel F. Lieuwen and
              Peter F. Patel-Schneider and
              Arnaud Sahuguet and
              Sriram Varadarajan and
              Avinash Vyas},
 title     = {Improving User Experience through Rule-based Service Customization},
 journal   = {Int. J. Cooperative Inf. Syst.},
 volume    = {14},
 number    = {4},
 year      = {2005},
 pages     = {469-502},
 ee        = {http://dx.doi.org/10.1142/S0218843005001237},
 bibsource = {DBLP, http://dblp.uni-trier.de}

}

\end{bibtex}