Improving Business Process Quality through Exception Understanding, Prediction, and Prevention

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\begin{bibtex} @inproceedings{DBLP:conf/vldb/CasatiDGS01, title={Improving Business Process Quality through Exception Understanding, Prediction, and Prevention}, year={2001}, crossref={DBLP:conf/vldb/2001}, booktitle={VLDB}, url={http://www.informatik.uni-trier.de/~ley/db/conf/vldb/vldb2001.html#CasatiDGS01}, pages={159-168}, ee={http://www.vldb.org/conf/2001/P159.pdf}, author={Daniela Grigori and Fabio Casati and Umeshwar Dayal and Ming-Chien Shan} }\end{bibtex}

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