Agent-Oriented Knowledge Management in Learning Environments: A Peer-to-Peer Helpdesk Case Study
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\begin{bibtex} @inproceedings{DBLP:conf/amkm/GuizzardiAW03,
author = {Renata S. S. Guizzardi and
Lora Aroyo and
Gerd Wagner},
title = {Agent-Oriented Knowledge Management in Learning Environments:
A Peer-to-Peer Helpdesk Case Study},
booktitle = {AMKM},
year = {2003},
pages = {57-72},
ee = {http://springerlink.metapress.com/openurl.asp?genre=article{\&}issn=0302-9743{\&}volume=2926{\&}spage=57},
crossref = {DBLP:conf/amkm/2003},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
\end{bibtex}
