A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and Opportunities

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Citation: Douglas B. Fridsma and Paul Ford and Russ B. Altman. (1994) A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and Opportunities. In KSL-94-28, November,1994.

Publication techreport ( Edit )
type Technical Report
bibtype techreport
Bibtex basics
author Douglas B. Fridsma and Paul Ford and Russ B. Altman
title A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and Opportunities
number KSL-94-28
institution Knowledge Systems, AI Laboratory
address Stanford, CA, USA
year 1994
month November
Bibtex more
note Updated November 1994.
Access Paper
abstract The use of electronic mail is increasing among both physicians and patients,though there is limited information in the literature about how patients might use e-mail to communicate with their physician. In our faculty internal medicine clinic, we have studied attitudes toward and access to e-mail among patients. A survey of 444 patients in our clinic showed a total of 46% of patients in the clinic have access to electronic mail, and 89% of those with electronic mail, had access through their workplace. Fifty-one percent would use electronic mail all or most of the time to communicate with the clinic, if e-mail was available, and many of the communications that currently take place by phone, could be replaced by e-mail. Barriers to use include privacy of electronic mail among patients that have access to e-mail in the workplace ,choosing the appropriate tasks for e-mail, and methods for efficiently triaging electronic messages in the physician's clinic.

KSL Technical Report ID: KSL-94-28
Facts about A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and OpportunitiesRDF feed
Abstract The use of electronic mail is increasing a … The use of electronic mail is increasing among both physicians and patients,though there is limited information in the literature about how patients might use e-mail to communicate with their physician. In our faculty internal medicine clinic, we have studied attitudes toward and access to e-mail among patients. A survey of 444 patients in our clinic showed a total of 46% of patients in the clinic have access to electronic mail, and 89% of those with electronic mail, had access through their workplace. Fifty-one percent would use electronic mail all or most of the time to communicate with the clinic, if e-mail was available, and many of the communications that currently take place by phone, could be replaced by e-mail. Barriers to use include privacy of electronic mail among patients that have access to e-mail in the workplace ,choosing the appropriate tasks for e-mail, and methods for efficiently triaging electronic messages in the physician's clinic. ronic messages in the physician's clinic.
Address Stanford, CA, USA  +
Author Douglas B. Fridsma and Paul Ford and Russ B. Altman  +
Bibtype techreport  +
Has author Douglas B. Fridsma and Paul Ford and Russ B. Altman  +
Has identifier KSL-94-28  +
Has publishing details November,1994  +
Has title A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and Opportunities  +
Has where published KSL-94-28  +
Has year 1994  +
Institution Knowledge Systems, AI Laboratory  +
Ksl tr id KSL-94-28  +
Month November  +
Note Updated November 1994.
Number KSL-94-28  +
Process note NO  +
Title A Survey of Patient Access to Electronic Mail: Attitudes, Barriers, and Opportunities  +
Year 1994  +
Retrieved from "http://tw.rpi.edu/wiki/A_Survey_of_Patient_Access_to_Electronic_Mail:_Attitudes%2C_Barriers%2C_and_Opportunities"
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