A needs analysis for computer-based telephone triage in a community aids clinic
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abstract: This study describes the complexity of the telephone-triage task in a community-based AIDS clinic. We identify deficiencies related to the data management for and documentation of the telephone-triage encounter, including inaccessibility of the medical record and failure to document required data elements. Our needs analysis suggest five design criteria for a computer-based system that assists nurses with the telephone-triage task: (1) online accessibility of the medical record, (2) ability to move among modules of the medical record and the triage-encounter module, (3) ease of data entry, (4) compliance with standards for documentation, and (5) notification of the primary-care physician in an appropriate and timely manner.
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| Abstract | This study describes the complexity of the … This study describes the complexity of the telephone-triage task in a community-based AIDS clinic. We identify deficiencies related to the data management for and documentation of the telephone-triage encounter, including inaccessibility of the medical record and failure to document required data elements. Our needs analysis suggest five design criteria for a computer-based system that assists nurses with the telephone-triage task: (1) online accessibility of the medical record, (2) ability to move among modules of the medical record and the triage-encounter module, (3) ease of data entry, (4) compliance with standards for documentation, and (5) notification of the primary-care physician in an appropriate and timely manner. ician in an appropriate and timely manner. |
| Author | Suzanne Backen Henry +, J. G. Schreiner +, David Borchelt +, and Mark A. Musen + |
| Bibtype | techreport + |
| Institution | Knowledge Systems, AI Laboratory + |
| Key | KSL-92-52 + |
| Number | KSL-92-52 + |
| Tag | Computer science + |
| Title | A Needs Analysis for Computer-Based Telephone Triage in a Community AIDS Clinic + |
| Tr id | KSL-92-52 + |
| Year | 1992 + |
